403 Forbidden - webmail access issue

[MichaelEdis]

From some time yesterday evening I've been unable to access my ntlworld.com email account through webmail. I get a "403 Forbidden" page when I try to reach the login page from My Virgin Media Account. The email account is still active as I have them all forwarding to my googlemail account as a back up and they are coming through fine. 

Anyone suggest a solution?

[用心棒]

Does the issue persist when using your browser's Incognito / Private window?

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[MichaelEdis]

Yes - using Incognito mode in Microsoft Edge

[用心棒]

Consider trying an alternative browser and should that also fail to resolve the issue try changing the account's password.

[MichaelEdis]

I get the same error using my laptop (Edge), desktop (Chrome) and my mobilephone (also Chrome). I can only change my VirginMedia login password which I've done. This is clearly a problem at VM's end as so many other customers have experienced if this forum is anything to go by.

[Paul_DN]

Hi MichaelEdis,

Thank you for reaching out to us in our community and welcome, sorry to hear you have been unable to log into your Emails, are you logging into the Email Via a mail client?

Regards

Paul.

[MichaelEdis]

Through Webmail but is now been fixed by a member of the Forum team.