Hi BarnsleyBill 👋 welcome back to the community! Thank you for posting.
So sorry to hear about your difficulties accessing the email service and the importance to which this service is for you.
I understand you have already had us manually reset the password for you, and that the issue is still ongoing. Can we check how you are trying to access the email service? Is it via our Webmail service 👉 https://virg.in/webmail or a Client-mail service (such as Microsoft Outlook?)
If you are trying to access via a Client-mail service it may be that you need to generate a new secure password for that app/platform via the process outlined here 👉 How to manage my email account | Virgin Media Help in the section titled 'How to set up my Virgin Media email on a device'.
It is also worth trying to reset the cookies and cache on the device or browser you are trying to access the email from.
If this doesn't work it may be worth trying an alternative browser to see if the issue still persists. So for example if you are using Microsoft Edge, give Chrome a try!
Let us know if the issues persist following this so we can pick this back up with you after following these troubleshooting steps, and then we can send you a PM to confirm some account information to offer further support if needed.
Thank you for your patience in the meantime! Wishing you all the best. 🌞
Molly
