on 19-07-2023 17:40
Looking through community, have done virus scan, cleared cookies, gone in and reset password but still getting the 403 Forbidden error! Why VM?.
on 19-07-2023 18:12
Hi X-File,
Thank you for your post. I'm very sorry to hear about this.
To confirm, is this happening when trying to access the online account?
^Martin
on 19-07-2023 18:24
Hi Martin,
Yes, though my laptop, have tried on another computer with the same error. Works ok on my iphone as i got an email confirming my password reset. Also tried edge and chrome browser.
on 19-07-2023 18:29
Thank you for that information. Are you able to sign into the online account on the iPhone?
Are you having any issues accessing other sites?
on 19-07-2023 18:36
Yes, as i keep it signed in to pick up emails during the day. no other issues
on 19-07-2023 18:47
Can you please confirm what the other devices you are using are?
Are they connected on a Wired or Wireless connection?
What email client are you sign in via?
on 19-07-2023 18:49
laptop on wireless, computer on wired.
Through browser on Edge or Chrome
Iphone via outlook.
on 19-07-2023 18:55
Are you able to try Outlook on the laptop or computer?
on 19-07-2023 19:14
Tried live.com on laptop and it looks like you cannot add an external email to that, only the premium can do that by the looks of it
on 19-07-2023 19:32
Tried on outlook 2019 on pc, keeps getting connection dropped on imap server?
setting are imap.virginmedia.com port 993 and stmp.virginmedia.com port 465
