Hi wyre,
Thank you for your post.
I apologise for the delay in response here. Are you able to check your spam filers to see that they are up to date please? In terms of the username that would need to remain the same. To answer your third question, if I am being honest - I'm not sure what the question is? If you could expand.
Cheers.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk