Menu
Reply
Dillon73
  • 1
  • 0
  • 1
Joining in
953 Views
Message 1 of 3
Flag for a moderator

virgin media care/retention team

I have been online to change my current package and transferred to the virgin media care/retention team over 3 hours ago. Does the team actually exist or a deliberate attempt by Virgin media to frustrate their customers.

jbrennand
  • 22.33K
  • 2.4K
  • 3.98K
Very Insightful Person
Very Insightful Person
927 Views
Message 2 of 3
Flag for a moderator

Re: virgin media care/retention team

Yes - it is UK based and so works our office hours. Call it in at 08.00 midweek, that's the best time - although people are still reporting getting through fine at other times with no long waits. Go to “Retentions” on 150 or 0345 454 1111 - options 1-1-4-4 "Thinking of leaving" when you should get through to the people who can help you sort it.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Leefrancis7
  • 11
  • 0
  • 4
Tuning in
296 Views
Message 3 of 3
Flag for a moderator

Re: virgin media care/retention team

I'm waiting to speak to them online about my current package.

6 hours wasted yesterday! Let's hope it's better today.

 

0 Kudos
Reply