i think the question was, what is the reason for contacting virgin support in this instance?
do you have a current service issue that needs resolved?
i suppose one solution is to have another person added to your account as an approved contact, so that when the a phonecall is required they will be able to deal with it on your behalf?
a virgin stores were closed, not just the one closest to you.
the various contact methods that might work for you have been posted above.
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