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wayne1956 · ‎26-02-2023

Hi all just had a e/mail from VM saying my package is going up by £21.50 per month i am paying £49.12 per month for m250bb / maxi tv with sports / home phone so phone CR i got a massive reduction to 24.00 per month for 6 months my contract ends July 12 2023 so i think it is best to wait & see what they offer me then .

jbrennand · ‎10-03-2023

A speed of ~90 is always suspicious of a failed ethernet cable, a PC network card set to 100 and not 1GB, QoS/antiviral software on the PC, or if on wifi connecting on the slower 2.4 GHz band - so can you test this way...
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Forget the wifi speeds for the time being. As you expect >100Mbps then connect a 1GB enabled computer/laptop (check its network card is set to 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub. This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

See where this Helpful Answer was posted

JulianWinter · ‎27-02-2023

Well apparently all virgin prices are going up RPI+3.9%. So just like everyone else, Virgin are imposing Inflation Busting rises, along with a patronising statement '"we know things are tough right now".

It seems you have to threaten to leave, which just shows that we are not being charged at cost prices, instead we are being charged at mugs prices.

wayne1956 · ‎27-02-2023

Hi yes very true . i have been a VM customer for over 15 years & i must say that i always got a very good deal from them but having said that since they merged with O2 i do think that there is a change on how VM treats its customers & more on getting the most money from them . like all the ISP big players they are ending RTC in the T&Cs . my contract ends in July so i will wait & see what they come up with if i go for a new deal i will insist on no increase in price for the hole of my contract & if they so no then i may cancel my account .

wayne1956 · ‎06-03-2023

Hi yes think you are correct . my contract ends in July so i will see what thay offer think i will cut my package down to 50meg / evening / weekend calls & cancel the tv & if that is srill to expencive then i will walk away after 16 years . Vodafone looks interesting 145 meg & home phone at £ 27.00 per month .

dazlicous · ‎07-03-2023

Is everyone’s prices going coz so far I haven’t had any communication of a rise by email or letter

wayne1956 · ‎07-03-2023

give it time & you will then it is time act & look for a deter deal or close your account .

dazlicous · ‎07-03-2023

@wayne1956 wrote:
give it time & you will then it is time act & look for a deter deal or close your account .

Why I was asking would like to get out of my contract now my postcode is full fibre wired and switch to BT

jbrennand · ‎07-03-2023

AIUI... once you receive the letter/email that officially advises you of the price rise then you have till the date shown on there to cancel with no disconnection fees at all.

Albeit details of how are not working on their website on most browsers !

https://www.virginmedia.com/help/pricechange2023?_gl=1*1q2viky*_ga*MTY0NTQ1MDI3MC4xNjcwOTI2MjY2*_ga_.....

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

enlli · ‎08-03-2023

Just got the letter re the price rise on the contract whose price was supposed to be fixed till June this year.

Difference from the start of contract to now? We have FTTP and a choice.

Looks like a long term relationship is a out to end

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dazlicous · ‎08-03-2023

Thx John

Long term customer since the C&W days and fingers crossed I can switch to BT once the letter arrives

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