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personal information

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I get this message in edit personal settings-personal information-download personal information
 
I am locked out of my own data even though  into my own account?
any reason for this?
 
 
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Re: personal information

Hi ALF28,

Very sorry to hear you're having trouble with this, it looks like there may be a bug. We have sent you a PM to get more information about this so we can investigate further.

Thanks

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Re: personal information

anyone else got that issue or is it just me

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Re: personal information

have you replied and sent the requested to to Modteam

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Re: personal information

yes sent full details as requested, they are investigating the issue but no resolution yet so just wondered if affects all members.

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Re: personal information

Not affecting my profile, so probably an account specific issue.  Edit: Rechecked and can see the issue on the download link.  Other edit functions working ok.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work.

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Re: personal information

its happening to me. But i don't care 🙂 i know what data they have cus i know what I've even them

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Re: personal information

Thanks for that ,very helpful you answered my question. I reported it this morning but still no privileges to view personal information download file (community account). So I assume  it is specific to my member account only now.

It happened following  a previous  private communication by virgin a few days back regarding my community account, so will await virgin to follow through with reason/explanation and remedy for the problem, or if account is restricted.

I presume they are very busy so will give them time to respond. Was concerned my data was missing or corrupted.

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Re: personal information

@modteam @Kev_B 

This is happening for me as well. Happy to be the test point if you need anyone to test


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Re: personal information

looks like others may have the same issue, hopefully virgin will resolve the bug eventually. It has always worked in the past and can be printed out and shows your personal details stored by virgin.

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