ive just phoned virgin re:my contract expires in jan 2021 so they offered my a tempting offer which is £20.00 extra mth obviously i declined as they seam to play the same silly games every year so ive given notice then she says ive been opted out of outbound calls i didnt know at the time she meant retentions will not be calling, ive not opted out of anything they just like to create an atmosphere because i wont pay the price they offered. i was paying for 200mb but due to their rubbish hub i never got any more that 60mb so at my expense ive bought the eero wifi mesh which now gives me 200mb.
Even if you are not opted out, there is no guarantee that you would receive a call, so you may find that your service dies 30 days after you gave your notice. They make a offer, its your choice whether to accept. If you call again before the end of the 30 you may receive a different offer, could be less, could be more.