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mantis69
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no reply from messages to virgin media in messsage us

i use message us. had problem with bill 4 days ago. had no replys at all. tried to ringing them but they say they are closed

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Jroberts11
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Message 2 of 6
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Re: no reply from messages to virgin media in messsage us

Hello

With regards to getting this sorted, there is a way you can contact our team other than the Live chat or call route.
I'd suggest the best thing to do would be to contact the team via the text message service.
Their contact number is 07533051809.
The team will then be back in touch!
I hope this helps

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Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


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Graham_A
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Message 3 of 6
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Re: no reply from messages to virgin media in messsage us

The op states that they have used the text message service four days ago and have not received a reply!

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Jroberts11
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Re: no reply from messages to virgin media in messsage us

The message us webchat and this text message number are two different things 

 

Thanks


Here to help! I'm a technician helping out whilst working from home. Find out more


mantis69
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Re: no reply from messages to virgin media in messsage us

Same as message us online let see if i get a reply from then not happy with no reply at all from message us

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louizos
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Message 6 of 6
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Re: no reply from messages to virgin media in messsage us

they don't reply to the texts. Ive been trying on this and another number for ages. There is a whole thread on this in the forum. so many complaints .Would be very grateful if anyone could give any idea of how to contact them...thanks

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