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ryant1203
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my bill

i got money took of my bill but when i go to the bill page  its still the same bill before i got money took off it 

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Anonymous
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Re: my bill

if the bill had already been generated the credit will be used against the next bill
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ryant1203
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Re: my bill

 says my bill is £90+ but it says amount due is £54

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Anonymous
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Re: my bill

then you most of had a credit on the account that was used for part payment
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ryant1203
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Re: my bill

so what you mean by credit on the account is i have paid more than what i should off 

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Melissa_F
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Re: my bill

Hi ryant1203,

 

Thanks for your post and welcome to the community. 

 

I'm sorry there has been some confusion over a credit on your account. 

 

If the credit was applied to the account after the bill was generated, then you wouldn't see an update to your bill as it was already generated, and won't update after that point. It doesn't mean that the credit hasn't been applied. Does that make sense?

 

I'm not sure what you mean about a credit meaning you have paid more than you should? Could you please elaborate on that so I know how best to help?

 

Thanks

 

Melissa

 

 

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Gayan
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Re: my bill

From February my bill is increased?

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