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landlord uses Virgin media and moved out, I am unable to subscribe?

Joining in

I just started my tenancy. According to my landlord, they have been using Virgin Media and moved their service to new address. I am also interested in Virgin Media but when I search by address it said "it looks like you can't get out service right now"?

It's a 3stories apartment and my next door has coverages using the availability search. What can I do?


Problem sorter

Hi @bbbf0621 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full confirmation of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more


If the cables / sockets are present it may mean the landlords VM contract has not yet ended.

For a rented property be careful of the contract lengths with VM, early termination of a VM contract is very costly.