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rob21160golf
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installation

will my installation of broadband still go ahead on Saturday with this Tier 5?

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spgray
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Re: installation

it should do

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My Broadband Ping - spgray

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newapollo
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Re: installation

Hi Rob,

VM's /coronavirus response page was updated yesterday, and installations are going ahead as planned. You should receive text messages to confirm it's OK to go ahead.

" Keeping our customers safe

The health and wellbeing of our people and customers is our top priority, so we’re following Government and medical advice to put safety first. Our key workers will only enter a customer’s home to do essential work like fixing or installing broadband and home phone services, and will always stick to social distancing guidelines when inside.

  • Three days before a scheduled technician install visit, and one day before a scheduled technician service visit, we’ll text customers to ask if anyone living at their property has been asked to self-isolate or has flu-like symptoms. If customers respond with “yes”, then the visit will be rescheduled for two weeks later, with confirmation of this date by text within 24 hours of the appointment.
  • On the day of a technician visit, customers will receive a call around 30 minutes before they arrive. The same process as above will be followed if a customer responds with “yes”.
  • Where it’s possible, we’ll send you a self-install QuickStart pack which means there’s no need for someone to visit your home. This service is currently available at no extra cost.
  • Hygiene measures for engineers were in place long before the coronavirus pandemic. These include anti-bacterial hand wipes and latex gloves as standard kit."
Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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rob21160golf
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house call

Are Virgin Technicians going in to customers houses?

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HowardML
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Re: house call

There is no reason why they shouldn't provided they take the sensible precautions that all tradespeople should take. Masks from them and you keep your distance from them or wear a mask. Ensure the room is well ventilated. They will decide for themselves if it safe and will only ask to come in if it is essential. The Covid guidance and rules from Government permits tradespeople to enter your house for work related purposes.



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