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impossible to contact virgin media

Cannot contact virgin media, tried all channels , Live chat , phone , website , I appreciate the covid situation but I need to actually speak to someone , I have had problems with on Demand live events , I paid £20 for  UFC fight last night but couldnt watch it as very poor quality, reported it on website through chat but got robotic reply and says could be upto 24hrs to reply, also tried to order a new remote control but kept saying error please try again. Not HAPPY at all

 

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Re: impossible to contact virgin media

Good luck. You're going to need it to speak to anyone.

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Tilt is the Peoples Champion - MikeRobbo
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Re: impossible to contact virgin media

all in early in the morning. jsut after 8 in the morning is best

or

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.

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Re: impossible to contact virgin media

I think you should stop publicising that text message option. It's a dead end and not helpful for people.

Once you reach the "I've just transferred your query...it may take 24 hours to get back to you" text all contact stops.

I've tried on several different phones. 

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Tilt is the Peoples Champion - MikeRobbo
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Re: impossible to contact virgin media

i know loads of people that have used it with no problem. so until VM withdraw it I'll keep letting people know

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Re: impossible to contact virgin media

"Loads of people". Sure.

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Tilt is the Peoples Champion - MikeRobbo
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Re: impossible to contact virgin media


@Tilt wrote:

"Loads of people". Sure.


Yes. Loads. 


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