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kcp63
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how to contact virgin through email

Hi I was wondering how to contact The virgin team about cancelling my T.V contract. My current deal finish towards the end of this month I wish to cancel.

Given the unfortunate situation at the moment times are busy due to their reduced service. I have tried calling the service centre number but it just cuts me off after it goes through each stage. 

I was hoping to get a email I can notify them with so I can start the process of leaving Virgin and not having got pay the increase for a service that me and my family are not happy with even more so now we are all at home.

 

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Graham_A
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Re: how to contact virgin through email

There is no email address for customer support issues.

Suggest you try the text messaging service in the current crisis:

The number is 07533 051809

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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kayelpee50
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Re: how to contact virgin through email

Pretty pointless using the 1809 text number as gap between responses is now at three days in my experience. I am guessing  that VM is unable to maintain service at high broadband speeds for the number of home workers at present. Fobbing customers off with std responses around rebooting hubs etc.  

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