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how do i get virgin to respond to my messages

I have left messages on the chat forum and have yet to get a response........I'm talking days, not hours. is this normal for these strange times. 

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Re: how do i get virgin to respond to my messages


@Craig89 wrote:

I have left messages on the chat forum and have yet to get a response........I'm talking days, not hours. is this normal for these strange times. 


Maybe the VM staff on here can help. What's the issue?

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Re: how do i get virgin to respond to my messages

just typed a response and apparently thats dissapeared!
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Re: how do i get virgin to respond to my messages

Do you mean this thread:

https://community.virginmedia.com/t5/Speed/Intermittent-snail-like-broadband/m-p/4394234#M240834

VM staff will only respond when the thread reaches the top of their pile, strict date and time order. This Forum is not a means for rapid communication or response from VM. The responders are usually other VM users. That is why it is called VM Community.

You can always find all your posts by looking at your profile page . The only posts that disappear are those that violate community rules.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: how do i get virgin to respond to my messages

must be a massive pile
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Re: how do i get virgin to respond to my messages


@Craig89 wrote:
must be a massive pile

a massive pile of what?


-----------------------------------------------------------

My Broadband Ping - spgray

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Re: how do i get virgin to respond to my messages

Then use a phone
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