There isn't a customer facing email address for VM.
You could try the text messaging service. Just send a text with a short description of your problem to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, butbest to call at 8am to avoid call queues
You could also post your problem on the forum to see if we can help.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I'm not happy that there is no direct access to email the Virgin Media so called "Customer Services"
The drop down menu options just send me round in circles because there is no way for me to ask a simple question because none of the drop downs highlight the area I wish to enquire..! sounds familliar?
My problem is this.
I have a combined Fibre Broadband to enable the Internet and for TV Channels. However, from what I can see I do not get as many of the free to air available channels that I would get if using a terrestrial aerial. Why is that? Also a while ago some additional channels were available and then dissappeared. This seemed to be an obvious carrot that was dangled to get me to do an additional subscription....but it did not say that if any timer recordings were set during the "taster" period those recordings would not be available after the period had ended..! Clever ploy.
What is also infuriating is the automated programme recordings that I have not requested. These are filling up my box and take up my time to remove!
I specifically wanted to ask "Customer Services" what the cost savings would be if I only used the Broadband service for Internet and cancelled all the TV stuff. I do not use any landline phone.
The other thing is that through my work I could get a discount on Virgin Media which would halve my subscription from about £54 to £25.....but that this is only available to new customers! So much for loyalty eh?
If you can help with passing this on or advising as to how to get this info to the "Customer Services" I will be most grateful.
Try rescuing the box on the network and this might help with the free channels and as for the free channels they did this for a few months whilst we where all in lockdown and stopped as we came out of lock downed if you want to ask them anything you could try going though the chat option and see if they get you any where.
I am disgusted by the quality of customer service from Virginmedia. The entire infrastructure is designed to avoid customer contact and the use of robots is frustrating and unhelpful. This evening I was half way through a chat and the agent just cut me off and send contact again tomorrow !
this is a hugely profitable business that is only interested in sales and I feel that the Ombudsman or similar should look into this. Would you believe I was actually trying to pay a bill !