Menu
Reply
Tonybbb
  • 20
  • 0
  • 1
Tuning in
120 Views
Message 1 of 3
Flag for a moderator

compensation if you can get it or will they just fob you off

Look here at what they say they will do but do they do it     NO

check out 

virgin dot com / media / automatic-compensation 

 

0 Kudos
Reply
JitteryPinger
  • 1.73K
  • 188
  • 342
Super solver
116 Views
Message 2 of 3
Flag for a moderator

Re: compensation if you can get it or will they just fob you off

https://www.virginmedia.com/help/automatic-compensation

 

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos
Reply
JitteryPinger
  • 1.73K
  • 188
  • 342
Super solver
108 Views
Message 3 of 3
Flag for a moderator

Re: compensation if you can get it or will they just fob you off

I used this scheme recently when I was delayed having a connection installed, worked out pretty well in the end.

However I made them aware of this, I like to think they would have added this automatically but I don't hear many people saying they've ever been offered it.

Most recently Sky reminded me of there version of this when Openreach made a mistake in setting up an additional line, they assured me that I would be getting this without me even bringing it up, however I cancelled my order before issues where resolved as I decided I didn't want another line when I already had one.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos
Reply