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Luna100
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booking a fault engineer

Hi, Can anyone share how I can book an engineer visit for faulty BB modem, can't find an area that allows to book a fault, have been on line, no luck, have called no luck,

 

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Andrew-G
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Re: booking a fault engineer

As far as I know customers can't directly book a technician visit, and that's because VM know from experience that a third of call outs find no fault.  However, if you can explain the problem, then the forum staff can work out if a visit is needed and book one accordingly.

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