Showing results for 
Search instead for 
Did you mean: 


Joining in

I received a text from Virgin stating my equipment will be delivered on 25th July and Yodel would contact me with a 2 hour delivery slot.  Did not hear from Yodel.  I contacted Virgin Team who said it could take 3-5 days - still nothing.
Tried to ring Virgin again today, after keeping me hanging on for nearly 20 mins informed me they are having technical issues and to ring back in 3-5 hours!
This is the 2nd time Yodel should have contacted me about the delivery, as they should have delivered the equipment on the 20th June. 
I have not received any tracking information, so am unable to trace it.

Has this happened to anyone else?


Very Insightful Person
Very Insightful Person

Hi @anntony1 

Please can you advise if this is for a new connection, or a regrade with new equipment.

I'll then move your thread to the correct forum as VM Staff don't usually monitor the Natter forums.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

I'd put my money on, if all the excuses they use are counted, the 'technical difficulties' will come out top, how can you argue with that

and they will never tell you what those 'technical' difficulties are, I mean how can you tell someone about something that doesn't exist.