Hi Ianmadams2606,
Thanks for posting, I'm very sorry to hear of the confusion around your dad's package.
We would have send out a contract prior to installation, in which time anything that wasn't correct could have been questioned.
Really sorry if the original package wanted isn't available anymore, we'd do our best to find an alternative and have it installed as soon as possible.
You would be able to speak with us on 150/ 0345 454 1111 or we can be contacted via text on +44753 305 1809.
Alex_Rm