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barry21
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Worst company ever

Spent all day on the whatsapp thing with them trying to get a better deal and problems fixed, internet connection in one of my rooms is terrible and one of my tv boxes is faulty. 7 hours later no futher forward, the person left at 9pm and said I would be passed on, heard nothing back. Called and "sorry we are closed".

A day wasted, at least now I have 100% decided I am cancelling and leaving. Their customer service is just that bad and slow.

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japitts
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Re: Worst company ever


@barry21 wrote:

internet connection in one of my rooms is terrible


If this problem is only in one specific location, it sounds like a wireless issue rather than a VM-broadband one - pop some details into https://community.virginmedia.com/t5/Networking-and-WiFi/bd-p/Wireless and you can probably get some help with that.


@barry21 wrote:

one of my tv boxes is faulty


Can you explain further? Put some details into the relevant section of the TV boards depending which box you have (https://community.virginmedia.com/t5/TV/ct-p/tv ) - if you're not sure which you have, you can check here 

WhatsApp is not a real-time means of communicating with VM, but if you're willing to put a little effort into explaining what your issues are - there's a wealth of knowledge on these fora that may just get you the help you need.

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barry21
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Re: Worst company ever

My house has concrete walls, it's always had bad reception there as its the furthest from the router. I didnt mind it but a 4 year old always goes nuts when their wifi cuts out constantly. I tried to do that connect thing to order a wifi booster but they're never available.

It's a V6 box and it restarts willy nilly, often gets stuck on starting up 70% of the time. I called once before to get it replaced and they wanted £25 so I left it and have dealt with it cutting off and restarting 100+ times.

On the whats app thing, one person took about 1.5 hours and was giving me a new deal and said it will come with a new box with fee waived and a new hub, then said they can't complete it and will pass me on to someone elese. The other person said the deal was not in a basket or whatever, then tried to start again but they took so long, the first person was actually incredibly fast compared to the second, they also went away for two 15 minute breaks which were more like 30 minutes. After going through various things they finally got a similar deal ready but £8 higher) then I explained about the new box as one is faulty and a new hub or booster, they took that long and then said that they had to leave at 9pm and that I should hurry as they wanted to get it through without replying about the new box etc

1 minute before 9pm they said they would have to pass me on to someone else and put em in the queue but nothing happened.

I decided to phone 150 instead got all the way through and then "sorry we are closed call back at 8am".

I will be calling back tomorrow but to cut ties with the company, I pay £142 per month when you can't even buy a deal for that high a price on the website and it doesnt even work right with the crap box that cuts off 20 times a month and the internet that cuts out 100 times a day, yet you can spend 7 hours for nothing trying to get help.

Brutal, I will get internet only from someone else and use other ways of watching live sport from now on, probably should have done it years ago.

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japitts
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Re: Worst company ever

Your issues really will be best off dealt with separately - to give an example why, people on this forum who are specialists in diagnosing broadband problems won't always look at posts in the TV boards. Also this community chatter board isn't monitored by VM staff, who do respond to posts in the specialist boards.

I have some thoughts on your TV issues specifically, but again - start a post in the V6 forum and you're likely to get some better advice than a "3-in-1" jobbie in a chatter section.

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