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Neil1229
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Why can I not get Fibre when my next door neighbour has Virgin

There are many virgin fibre broadband users in my Drive, DY1 4AT , next-door neighbours but cannot get at my address

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Anonymous
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Re: Why can I not get Fibre when my next door neighbour has Virgin

some houses are not servicable for some reasons.
The only think you can do when things are back to normal and the lockdown ends is to get a spotter out
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Neil1229
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Re: Why can I not get Fibre when my next door neighbour has Virgin

Many thanks but what do you mean by a spotter

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Anonymous
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Re: Why can I not get Fibre when my next door neighbour has Virgin

vm can send someone out to check if you can get services and update the system if its possible
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Neil1229
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Re: Why can I not get Fibre when my next door neighbour has Virgin

Hi 

 

Many thanks for the reply but my problem is I cannot get through to speak to anyone at VM, its crazy.

I need a number, not Customer Services as that's a waste of time, where I can speak to some in respect of Broadband and coverage in my postcode area.

 

 

 

 

 

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Kippies
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Re: Why can I not get Fibre when my next door neighbour has Virgin

The number you need IS customer services.

That street has CAT5 points outside connectable properties. Any that dont have wont happen under lockdown (if at all)  as it would take streetworks.

The main cable does not look to run the full length of the street either.

 

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nodrogd
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Re: Why can I not get Fibre when my next door neighbour has Virgin


@Kippies wrote:

The number you need IS customer services.

That street has CAT5 points outside connectable properties. Any that dont have wont happen under lockdown (if at all)  as it would take streetworks.

The main cable does not look to run the full length of the street either.

 


Oops! That's a dodgy typo😀. It will have people thinking there are Ethernet cables in VMs ducts. That would never do !!!

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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VM_tom_wright
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Re: Why can I not get Fibre when my next door neighbour has Virgin

Hi neil1229

if you like, i can look into this for you, and hopefully get you sorted. if you can send me a PM with your address on, i will look at it for you

 

regards,

tom

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