Hi again Robin
I'm pleased to see that your issue /superhub-3-solid-red-light-and-very-hot has been picked for you be the Forum Team, and an engineer visit has been arranged where you will receive a new hub.
As to your reply on this thread, "sorry NA but your advice has no help. im sure you mean well"
I wouldn't (and didn't) advise you to use any of the methods listed in this thread.
I responded in your original thread and and saw you had already had difficulty using the phone to resolve the issue, so I made a point of escalating your issue to the VM ModTeam so you would receive a quicker response from the Forum Team (it usually takes 2 or 3 days)
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