cancel
Showing results for 
Search instead for 
Did you mean: 

What is the best way to terminate VM as broadband provider?

TwickersDave
Tuning in

I’m sure this has already been covered many times but I’d appreciate any advice on how to exit VM as our broadband provider.

They make it crazy hard to get in touch directly. 

Thanks in advance. 

2 REPLIES 2

goslow
Alessandro Volta

If you simply wish to cancel, with no further negotiation or discussion with VM …

You can cancel your services by post as per info below

https://www.virginmedia.com/help/cancel-virgin-media

Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

If you cancel during a minimum term period VM may charge you early disconnection fees.

IanMSpencer
On our wavelength

We sat on the phone over coffee. Be prepared to say no about 6000 times and accept that they will take ages ticking the boxes on their screen.

We tried writing but Royal Mail took over a week to deliver a first class signed for letter, so we rang. The letter was delivered a couple of days later.