Webchat

[ngood77]

When I navigate to the Webchat page in order to make a complaint the page suggests that a live webchat service is available but what actually seems to happen is that a WhatsApp button appears which takes you to WhatsApp, which is NOT a live webchat service.  What's meant to happen ?

[Client62]

There are zero posts that read :  I used VM Webchat and my issues were resolved quickly / easily / satisfactorily.

[ngood77]

Not what I asked

[goslow]

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@ngood77 wrote:
Not what I asked

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AIUI, the availability of webchat depends on the availability of operators at the other end. When there are not enough agents it gets diverted to Whatsapp.

The various complaint options/routes are below

https://www.virginmedia.com/help/complaints

but don't necessarily expect any useful outcome from any of them. The VM complaints system is more an appearance of a complaints process than an actual complaints process.

[ngood77]

As it happens the agent I spoke to on WhatsApp was prompt and helpful !