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Snakeyes
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WIFI

I’m unable to send and receive videos on WhatsApp on mine or my wife’s iPhones through my Virgin WIFI. When we turn the WIFI off and use 3 or 4G we can send and receive videos. Also recently we were at the hospital and logged on to their WIFI and opened all videos on WhatsApp that couldn’t be opened before. This has been going on a long time with our Virgin WIF but before the lockdown my wife and I could open all WhatsApp files and other WIFIs away from home. Because of the lockdown it is important for us to use WhatsApp to keep in touch with our family. 

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David_Bn
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Re: WIFI

Good Afternoon Snakeyes,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to hear of the issues that you've been having with the Wi-Fi services when using WhatsApp

 

We were aware that customers have been having issues with WhatsApp when connected to our Wi-Fi services but this has since been fixed. 

 

Can you please advise if you've attempted to do any resets on the hub?

 

Kindest regards,

 

David_Bn

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