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Virgin won't let me cancel.. what do I do?

Just joined

I phoned the virgin customer services and selected the moving home option, I was on hold for 10 minutes and the line just cut off. 

I phoned the virgin customer services again and this time selected the remove a service option, I was on hold for 50 minutes only to be told the customer service agent didn't have the authority to cancel my contract and I'd have to call back tomorrow. 

Today I tried the chat bot. It's been 45 minutes since the bot said 'you're in a queue'. I've had no response to further messages. 

I'm moving home into a house which already has WiFi established. I just want to cancel my contract. Any ideas?


Community elder

Super solver

Faye do please let Ofcom know all about your cancellation experience with VM 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here