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Virgin not available in my area

Hi, I previously spoke to VM and they confirmed FTTP was available to our house, as it was the first install we just needed to decide the entry point from the VM point on the edge of our property. Unfortunately I was still tied to another provider for 6months. The VM website shows that our house is not able to receive any VM. I know some of my neighbours have VM, I also know VM have been attempting to gain my customers in our culd de sac. When I change to house number on the VM website it shows available for my close neighbours. Is it that I just need to speak to the correct department to get the initial connections set up? Unfortunately I have misplaced the VM contact (Ash) telephone number who said to call him to arrange directly. Could someone please assist?

Many thanks.

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Re: Virgin not available in my area

Hi Silver11dragon,


As this is going to require discussing personal information I'm going to drop you a PM so we can discuss it further.