Had an email that we're now out of contract and just rang wanting to have broadband added and basically a new package deal ( Big Bundle) Currently have TV and home phone and paying ridiculous price considering no internet. Apparently the only offer we can have is a bigger TV package and inclusive calls? (£71.00) Wth! Neighbours have ultrafast fibre broadband and we know address can have nearly every broadband out there, so that leaves us thinking basically virgin don't want customers and couldn't give a sh** . Over 10 years a customer soon to be ex customer.
Since you've not got VM broadband, why not cancel your existing VM package, and 31 days later apply online for a broadband and TV package as a new customer? You'd have to survive on Netflix or Prime and terrestrial TV for that month, but surely you'd manage?
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Didn't ask for any discounted prices. Requested a new package that included broadband. Our current package is TV large and talk weekends at £37. Pretty similar to big bundle but we have no internet? Advisor said he could only offer some sort of bigger TV package and inclusive calls on the home phone because we're not a new customer. No offer or discussion of anything else from him.
I'm new to using the forums so might have messed up replying correctly. Don't know why my post is marked as " solved", but thanks to those who replied helpfully and didn't make presumptions that Id been looking for discount. I can only presume I had the most unhelpful or inexperienced advisor.... Not a lot I can do when I can't get to speak to somebody who understands the whole thing.