Spent 30 minutes on phone no answer, have tried to get online keeps asking repeat questions, received four login password's all failed , timed out or round in circles worst banking experience and customer service in twenty years.
Virgin Money has nothing to do with Virgin Media. They are entirely separate businesses, just using the Virgin name under licence. No point in posting here about Virgin Money. Talk to them direct. Virgin Money is the trading name of Clydesdale Bank.
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