Virgin Media has today launched its new Essential broadband service which offers reliable, affordable and hassle-free connectivity to those facing financial difficulty and receiving Universal Credit.
Virgin Media’s Essential broadband has a speed of 15Mbps and a fixed price of £15 per month. The plan has no fixed-term contract length and no price changes while Universal Credit payments are being received.
Existing customers can apply for the plan by completing a form via our website,www.virginmedia.com/essential. They will later receive an email asking them to provide proof of their Universal Credit status by sending a picture of their online Universal Credit account.
Eligible customers will then receive confirmation that their application has been successful before they are moved onto the plan.
Virgin Media’s Essential broadband operates on a 30 day rolling contract basis
During the online application process, customers will be asked to provide proof of their Universal Credit status by providing a picture of their online Universal Credit account.
If a customer stops receiving Universal Credit they will be able to continue taking the Essential broadband service at £23 per month or move to another Virgin Media package.
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Re: Virgin Media opens applications for Essential broadband plan to help those facing financial difficult
Customers applying will not be eligible if they are currently in arrears or on a scheduled repayment plan.
If you currently receive TV or landline services from us, these services will be terminated if and when you migrate to Essential broadband. You’ll need to ensure you have an alternative method of making calls, such as a mobile. If you rely on your landline for emergency calls, telehealth alarms or care devices (or other services that are supported by your landline) Essential broadband may not be right for you at this time.
If you migrate to our Essential broadband tariff, you will be ineligible for any future new customer discounts if and when you decide to migrate.
If you currently have an Oomph bundle that includes a mobile SIM, you will need to transfer your SIM to one of our current Virgin Mobile SIM only tariffs or cancel it. If your Oomph bundle includes a Freestyle handset agreement, this will be unaffected by a migration to Essential broadband and your monthly payment will need to be paid as normal.
affected. If you have a Freestyle handset, any payments for it will continue whether you choose to keep your SIM or disconnect.
Once your eligibility checks go through for Essential broadband, we'll swap you over right away and you won't have to pay any extra fees or charges for changing from your current Virgin Media services.