Vigin Media Business Trouble

[Rajibear]

I ordered Voom 400 business product end of last month. The contract went live on 2nd June and i self installed the router a few days later. Since the installation, there has been continous disconnects and connects on the line. My work is getting stifled . I reported this to the fault team and they sent out engineer last Wednesday. The enginner found a splitter in the Virgin Box on the inside of the premises. This splitter had an output that was not terminated and apparently was cuasing loss of signal. The engineer removed this. He also put a new connector on the cable that connects the outside virgin box on the wall to the inside box. 

The probelem pesisted and i was then told by Virgin faults that the problem was due to two mac addresses being associated with my account. They assure me that was the problem. The said they removed it but the problem persits.

Another engineer is scheduled to come this Wednesday but i think i need to enforce that its all looked at properly. Is it a problem with the hub? Is it a problem with the cabling from the house into virgins network? 

I have copied out the report from the router section 'docsis events' . I would appreicate any help as Virgin themselves dont appear to know what they are doing so far. I have masked the mac addresses. 

Thankyou 

1	06/19/2023 11:56:39	82001200	Warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.1;
2	06/19/2023 11:56:47	74010100	Notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.1;
3	06/19/2023 11:56:58	82001200	Warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
4	06/19/2023 11:57:11	74010100	Notice	CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.1;
5	06/19/2023 12:17:42	84000500	Critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
6	06/19/2023 12:17:43	82000200	Critical	No Ranging Response received - T3 time-out;CM-MAC=xxxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
7	06/19/2023 12:17:44	82001200	Warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
8	06/19/2023 12:18:03	74010100	Notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
9	06/19/2023 12:28:44	84000500	Critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
10	06/19/2023 12:28:45	82001100	Warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
11	06/19/2023 12:28:45	82001200	Warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
12	06/19/2023 12:28:45	82001100	Warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xxxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
13	06/19/2023 12:28:46	74010100	Notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
14	06/19/2023 12:28:46	84000500	Critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
15	06/19/2023 12:28:47	82001100	Warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
16	06/19/2023 12:28:47	82001200	Warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
17	06/19/2023 12:29:06	74010100	Notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
18	06/19/2023 12:29:31	67061601	Notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
19	06/19/2023 12:48:59	82000200	Critical	No Ranging Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;