on 01-08-2023 18:52
Can anybody please advise me or help me I have recently moved into a new property and my Internet coverage in other rooms. Apart from the lounge is very poor. I’ve been told that I require Wi-Fi pod. How do I get one I’ve tried phoning many times but with no avail , please help me or give me ay advice. my contract with Virgin ends in two months time and if I can’t get this sorted I can’t see no point in paying for something that I can’t use after 20 years I will be leaving Virgin and going elsewhere. Thank you
on 02-08-2023 08:45
Hi martinHuggins,
Thanks for posting and sorry to hear you're having some issues with the WiFi.
Have you downloaded the Connect app? It will allow you to run through WiFi scans around the home and should prompt you towards a POD if needed.
Alex_Rm
on 02-08-2023 09:15
Have a look atg the WiFi Max offering - see here
and here
Bear in mind they cost £8/month to rent, unless you have a qualifying package like the 1Gig.
It can be better to get an O2 mobile SIM so you qualify through the Volt package rather than paying the monthly charge - at least you get an extra mobile line that way.
Alternatively look at getting your own mesh system or better wireless kit - and use the VM hub in modem mode as appropriate.