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VM manhole cover

I’m hoping someone from VM will be able to get this matter resolved. After 3 unsuccessful phone callS to the VM cable team the unsecured manhole cover has still not been secured. It is a real noise nusiance/disturbance. The Council, Thames Water and Openreach have all identified the cover to belong to VM, and all came out to investigate within 48hrs. It’s a shame that VM are not so proactive. Following ref numbers 53853409, 53941840, 54442965. Thanks.....

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Re: VM manhole cover

Hi M123,

 

I'm really sorry to hear that this has not yet been resolved and for the unsuccessful phone calls. Do you have the postcode and exact location of where the manhole is located and by any chance a picture of it?

 

Please let me know so we can get this reported as soon as possible.

 

Kind regards,

Beth

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Re: VM manhole cover

By 7 Shepherdess Walk N1 7QE. It’s located on the road near to the kerb side.

BB50F00C-6FB4-4109-9443-E328D41ED748.jpeg

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Re: VM manhole cover

JPEG pic will not upload. What format will your system accept?

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Re: VM manhole cover


@M123 wrote:

JPEG pic will not upload. What format will your system accept?


The forum mods have to approve the image, so it may not show for a while.

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Re: VM manhole cover

I see.... Please can an operative been booked in to attend and secure this manhole cover. First reported 24th Jan.

87EE1704-B8D1-49A5-9D9F-12FD5799253C.jpeg

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Message 7 of 25
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Re: VM manhole cover

Thanks for confirming the location and I'm sorry to hear that this hasn't been resolved sooner.

 

I'll get this reported and will notify you of any updates.

 

All the best,

Beth

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Message 8 of 25
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Re: VM manhole cover

Hi, has an engineer been booked in yet to secure this manhole cover? Thank you.

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Re: VM manhole cover

Hi M123,

 

Thanks for checking back with us. Apologies that it's taken so long. We'll be able to confirm on Monday for you.

 

Cheers,

Corey C

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Re: VM manhole cover

Thank you.

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