@enlli wrote:
Well, here we are. 20 days into February and not one post on here or the O2 forum regarding being moved to O2
Have letters gone out or is there a hold?
O2 are struggling with their new account software though.
As I recall, it was muttered semi-officially a while back that the O2 accounts were going on to Virgin Mobile's customer accounting systems, even though the O2 branding was staying and Virgin Mobile was disappearing. Difficult to think of a more cack-handed way of doing it, but presumably that's because Virgin Mobile customer accounting is based on and linked to VM's broadband & TV business CRM (and the necessary changes to make it all work might also explain all the peculiar reports of late payment charges for direct debit customers). I'd imagine O2's customer accounting system was pretty well refined and fit for purpose since it was designed for the sole purpose of supporting mobile customers, and moving to anything cobbled by VM for their half-hearted and cash constrained mobile operation would only ever result in tears.
But this is how "synergies" of the merger are delivered. A frightening thought for customers of both O2 and VM is that the company say they hit 30% of the merger's projected £540m savings by end of 2022. Putting that another way, from where VMO2 are now they've still got to find a further £378m of annually recurring savings in operating costs. I've not noticed any gold-plated activity that they can do more cheaply, so I have to wonder where those savings are going to come from, perhaps other forum members can suggest ideas. To put £378m in perspective, that's over half of Virgin Media Ltd's 2021 wages bill.
I'll wager that although customer bills are linked to inflation and more, VMO2's management won't be indexing the synergy target up like they ought to, otherwise it'd be over £590m.......
