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VM Cable

I am trying to contact VM with regards to an exposed cable at my property and cant seem to find anyone that i can discuss this with , any help would be grateful

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Message 2 of 11
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Re: VM Cable

are you a virgin customer?
where is the exposed cable? and how exposed is it?
posting a photo may help.
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Message 3 of 11
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Re: VM Cable

Yes I am a VM Customer 

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Re: VM Cable

ok, you didn't answer the other 2 questions, but whatever.
as you are a VM customer then simply calls CS if the cable if causing a problem.
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Re: VM Cable

I have tried to contact CS on several occasions but no joy and yes the cable is causing a problem

 

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Message 6 of 11
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Re: VM Cable

as per my original reply...

where is the exposed cable? and how exposed is it?
posting a photo may help.
what problem is it causing?
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Message 7 of 11
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Re: VM Cable

As stated in my original post  , the exposed cable is in my front garden and should be down in the ground a certain depth also as i am about to turn my front garden into a driveway i don't want to damage it by driving onto or over it.

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Re: VM Cable


@Weebully wrote:

As stated in my original post  , the exposed cable is in my front garden and should be down in the ground a certain depth also as i am about to turn my front garden into a driveway i don't want to damage it by driving onto or over it.


you didn't state any of that in your orginal post.
however, you should be able to bury it yourself, virgin will only put it a few inches deep into the ground.
they won't put it under a driveway though.

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Message 9 of 11
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Re: VM Cable


@chenks wrote:

@Weebully wrote:

As stated in my original post  , the exposed cable is in my front garden and should be down in the ground a certain depth also as i am about to turn my front garden into a driveway i don't want to damage it by driving onto or over it.


you didn't state any of that in your orginal post.
however, you should be able to bury it yourself, virgin will only put it a few inches deep into the ground.
they won't put it under a driveway though.


Don't be silly, Weebully meant the original post from April 2016! https://community.virginmedia.com/t5/Forum-Archive/Cable-outside-House/m-p/3087654


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Message 10 of 11
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Re: VM Cable

silly me, forgetting to check for something mentioned 3 years ago 🙂
wow that driveway is taking a very long time to get sorted!