Hi, has anyone had an issue when offered to upgrade that you didn’t receive the promised items? I upgraded in October and there were items not added which I clearly asked if it was included I.e. box sets and on demand “all on demand including virgin media” to which the agent said yes.
then when they upgraded me it wasn’t included. I’ve been trying to get it resolved even if it means down grading but it would seems my issue is being ignored.
Possibly the forum staff will intervene to save the day. If not.....
The main downside to all this is the time it takes and the effort on your part. Maybe that's why sales people make promises they know won't be kept, and rely on the fact that most people will give up rather than stand on their legal rights and force VM to do what its staff promised.
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One tactic I have always used is to tell sales staff that you are recording their conversation in case there are any disputes in the future (even if you are not recording the conversation!). This seems to work in most cases and you will get reliable information.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2