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Unsolicited calls from VM

robjon
On our wavelength

Keep getting calls from VM about giving me a "great" deal on my mobile plans. Told them numerous times that I`m not interested and to please not phone again. Calls have started again, also had a text saying if I wish to have the calls/texts stopped just text STOP to the given number. I attempted this and as I was about to "send" a warning came up to say I would be charged for said text. VM have got a sodding cheek expecting their customers to pay to have unsolicited calls and texts from them barred.

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

If you sign into My Virgin Media  then Account Settings > Marketing preferences,  you can untick the check box which stops VM contacting you via phone, text message, post and email. Be sure to scroll down and click on Save Changes. It takes up  to 28 days to take effect. This won't however prevent mailshots to "the householder"

https://www.virginmedia.com/my-virgin-media/account-settings/preferences 

Also if you have a mobile or sim with VM then you would also have to turn of the marketing in the mobile account by logging into

 https://mobile.virginmedia.com/ecare/login 

My Mobile> My Preferences > marketing

Again that takes up to 28 days to process.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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2 REPLIES 2

Client62
Hero

Check on line that the number to send the STOP to is a real stop service and not a scammer's gateway to some sky high mobile charges.

The number may be charged only if you do not have a bundle of texts in your monthly package. But all get the warning.

newapollo
Very Insightful Person
Very Insightful Person

If you sign into My Virgin Media  then Account Settings > Marketing preferences,  you can untick the check box which stops VM contacting you via phone, text message, post and email. Be sure to scroll down and click on Save Changes. It takes up  to 28 days to take effect. This won't however prevent mailshots to "the householder"

https://www.virginmedia.com/my-virgin-media/account-settings/preferences 

Also if you have a mobile or sim with VM then you would also have to turn of the marketing in the mobile account by logging into

 https://mobile.virginmedia.com/ecare/login 

My Mobile> My Preferences > marketing

Again that takes up to 28 days to process.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali