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Unable to cancel my contract!

abimcgowana
Joining in

on ‎21-06-2022 17:41

I’ve been trying to ring through to virgin for the past week to cancel my package with them. The service is disgusting. Waiting on hold for over half an hour only To be cut off straight away. Anyone would think they’re trying to make it difficult for you to leave. 

How can I cancel my package, is there an online form or an email? 
or somewhere to post it 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎21-06-2022 17:48

Hi @abimcgowana 

The quickest method is by calling around 8am if possible when lines first open and are least busy.

If you don't want to be tied up on the phone you could also use WhatsApp on 0730 532 7112. This often takes 4-6 hours.

If writing send it by registered (signed for) post to 

Virgin Media
Sunderland
SR43 4AA

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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