Hi I have transfer responsibility of a contract and was told I could have a new package.but now my account has been activated and I am being told I am not entitled to a new package and I not a new customer. Why?
If a contract is transferred to another person then you are not classed as a new customer, what would have been the best option would be for the previous account holder to close the account and then you start your own contract hence becoming a new customer.
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Sounds like you may have misunderstood. You can have a new package as in changing what package you have - what you can't get is the new customer deal, as the account will only ever have one of these, and as you took over the account its already had it.
So the options will be the standard pricing deals.