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The curious things VM does with your data

Anonymous
Not applicable

An occasional series. Contributions welcome.

Inspirired by the richly creative VM "privacy" policy

32 REPLIES 32

In an extraordinary thread that has been escalated to the Exec Team a number of VM TV customers who had their faulty TV 360 boxes swapped out in the usual way by VM engineers were horrified to later discover that the faulty boxes were subsequently distributed to other VM customers who were allegedly then able to access the original customers' Netflix accounts via Single Sign In and send abusive messages to them.

Netflix advises that VM should deassociate the TV boxes from the Netflix accounts when swapping them. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Do you honestly still trust Virgin Media Ltd with your data (particularly if you have moved on, say, to a more customercentric company)? 

A little known GDPR provision is the legal right to be forgotten.

Reading through this forum you might have arrived at the conclusion that you have clearly been completely forgotten about as a customer already. However this legal right goes further and gives you rights of data erasure. 

There is a handy template for your submission here and you need to email it (you don't have to use the form btw - just specify your request for data erasure and your contact details ) to DataSubjectRights@virginmedia.co.uk

Please let this thread know how you get on if you pursue it. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

There appears to have been a significant VM data breach that is powering an industrial scale, and very well informed, outbound scam call campaign at time of posting. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).