As per the below message from ‘goslow’ do take the time to make OFCOM aware of your issues, basically according to their regulations which VM agreed to, it should not be materially more difficult to cancel a contract than it was to set it up - something which does seem to have passed VM by (maybe they think the rules don’t apply to them? Hint, they do!)
Now technically, your contract doesn’t ever expire, after the 18 month minimum term, then any and all ‘incentives to join up’ expire and the price increases to the ‘proper’ figure. It does sound like VM have actually done what they are required to by informing you that the discounts are ending and you now need to pay £xyz
Anyhow, it is what it is, it’s fairly obvious that VM’s entire customer service setup is circling the drain, if not the company itself, as it is currently run, but your best bet is to cancel by writing them a letter (no sniggering at the back), include your account number, address etc, send it to their Sunderland office (address buried somewhere on the website) but do keep a copy of the letter plus send it by recorded delivery (signed for), annoying and extra expense, but, far, far harder for VM to argue that they never received it.
