on 26-01-2022 12:26
I've moved into a middle floor flat in Tufnell Park. The flat above and below both have Virginmedia cable. However when I've enquired, both via the web portal and over the phone I've been told that this services is unavailable to my specific flat. The cables for the flat above run past my window. I happened upon a Virgin installation engineer and he had a look and said there was absolutely no reason why I couldn't get the service. There's obviously some database snafu meaning I need a site survey to correct the error. I tried phoning and a very helpful support operator said he would pass my request along as he couldn't understand why there was a problem himself. Since then (4 months or so) I've heard nothing. Is there anything I can do?
26-01-2022 12:26 - edited 26-01-2022 12:27
Hi there,
I can check this for you no problem.
I'll pop over a private message to take some details.
Thanks,
Christy
on 26-01-2022 12:29
Thank you.