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Rip off bundle packages

Joining in

Why is it when your present bundle come to an end, and you need to renew with a different bundle you aren’t offered the bundles advertised price wise,as they are all for new customers only. Having been with Virgin for a long while it seems that present customers are subsidising all new customers, surely present customers should be offered the same rates, at present Rip Off comes to mind.


Very Insightful Person
Very Insightful Person

This has been the case with VM for many, many years.  You can try phoning retentions and see if they can do anything.  However if you leave, you will be classed as a new customer after 3 - 4 months I believe. 

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