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Lisa820
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Rewards

I still have not received my reward and it’s been longer then 28 days.

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Katie_WT
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Re: Rewards

Hi there @Lisa820

 

Welcome along to our Community and thanks so much for your first ever post! I am sorry that you have been expecting a reward; we'll need a bit more information from you so we can help you out 🙂 

 

Was this for a cable or mobile account? 

Was it part of a welcome offer on our website or via a 3rd party (like Quidco)

What was the reward? Was it listed on your Contract? 

 

Pop back when you can and we'll go from there for you 🙂 

 

Katie - Forum Team


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Lisa820
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Re: Rewards

Hi,

it was for a media contract tv and broadband 
It was in my contract yes and it was from yourselves not a third party.

Lenovo Smart Display 10" 

Thanks

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Katie_WT
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Re: Rewards

Lovely - thanks so much @Lisa820

 

Free hardware gifts are posted out 28 days after installation and then we advise to allow 14 days for delivery. I've located your account from your forum information and can see that we're not yet over that timescale. 

 

Once the full timescale has passed, if you have still not receive your gift, we can chase this for you. Virgin Media do not send the hardware ourselves; they may be delays due to the current pandemic. 

 

Please do not hesitate to get in touch if you have not receive your gift by 3rd July. 

 

Cheers

 

 

Katie - Forum Team


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Lisa820
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Re: Rewards

Hi Katie,

thank you.did you mean the 3rd of August?

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Katie_WT
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Re: Rewards

Deary me @Lisa820 - yes; I did!

 

Where has this year gone; I am sorry!

Katie - Forum Team


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Lisa820
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Re: Rewards

Hi Katie,

there is still no sign of it being delivered. The last email I received was on 15/07/20 telling me it would be delivered but nothing since.

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John_GS
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Re: Rewards

Thanks for coming back to me Lisa820

 

Sorry to hear of you not receiving the gift. I'll PM you now to investigate this.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Ben_Ferris
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Re: Rewards

I also have this issue only its been 11 weeks since my installation date. Sorry for hijacking you thread, my post hasn't been responded to.

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