Menu
Reply
Highlighted
  • 19
  • 0
  • 2
Tuning in
326 Views
Message 1 of 4
Flag for a moderator

Return of equipment

Hi guys

Returned virgin equipment 2 weeks ago almost,and they are still saying not received,and threatening to charge,

I have receipt for when it was sent,

who on Earth do I contact,as seem to be going round in circles at moment.

cheers

0 Kudos
Reply
Highlighted
  • 6.1K
  • 310
  • 541
Forum Team
Forum Team
258 Views
Message 2 of 4
Flag for a moderator

Re: Return of equipment

Hi GrampsGill,

 

Thanks for posting. I am sorry for the confusion regarding the equipment charge. It can take upto 2 weeks for us to receive it, scan in, and assign it to the relevant account. At that stage any applied charges if they were applied would be removed.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 19
  • 0
  • 2
Tuning in
247 Views
Message 3 of 4
Flag for a moderator

Re: Return of equipment

Thank you for your reply,much appreciated 

actually got email today saying it has been received,and any charges will be returned,

does seem somewhat strange it takes 18 days in my case to be processed,if that is the case

why don’t Virgin Media give customers enough time for items to be processed,before applying charges,

seems odd.

Highlighted
  • 1.1K
  • 56
  • 101
Moderator
Moderator
224 Views
Message 4 of 4
Flag for a moderator

Re: Return of equipment

Hi GrampsGill, 

 

Glad to hear this is sorted now! 

 

You should receive your returns kit within 10 days from disconnecting your account, we would then send reminders before applying a charge for a non equipment charge. 

 

Please let us know if we can help you with anything else. 

 

Many thanks, 

 

Hetty_R
0 Kudos
Reply