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Reset Password on secondary account

Joining in

I have checked previous threads and no one seems to have solved this issue despite several different suggestions

I am trying to rest the password on a secondary account, I am the primary account holder and as said before we used to be able to manage the passwords on the secondary accounts. i have gone round in circles and am getting highly frustrated, so any advice would be appreciated

By the sounds of previous posts calling 150 seems to be a no-no


Very Insightful Person
Very Insightful Person

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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