Hi, I've lived at my current address for over a year now and despite sending letters back marked "not known at this address" Virgin media are still sending letters to a previous customer. I don't have any forwarding address and it's not the person I purchased the property from. I've been trying to find an email address to report this to and send a picture of my council tax bill as proof, but there seems to be no facility for this. It says they are going to send letters every 6 months so I'd like to save a tree! Can someone give me a way of contacting support to report this please? I'm not with Virgin Media.
Are these account-related/official comms? Or just marketing bumph?
If the latter, the effort/reward ratio probably pushes these straight to the recycling bin. We still get some letters relating to the previous residents here, going back just over 10years - some companies (not VM in this case) just don't get the message and it's not worth the effort anymore.
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Hi, marketing bumph goes straight in the recycle bin. This stuff is about a debt dating back to over 6 months before I even viewed the property, by which time it was empty. This is why I'd like to email with proof that my husband and I live here now. Previous residents seem to have run up debts with a lot of companies and normally my council tax bill is proof and the letters stop.
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