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Salubrius
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Receiving mail for someone else at my address

Hi, I've lived at my current address for over a year now and despite sending letters back marked "not known at this address" Virgin media are still sending letters to a previous customer. I don't have any forwarding address and it's not the person I purchased the property from. I've been trying to find an email address to report this to and send a picture of my council tax bill as proof, but there seems to be no facility for this. It says they are going to send letters every 6 months so I'd like to save a tree! Can someone give me a way of contacting support to report this please? I'm not with Virgin Media.

Thanks 🙂

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japitts
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Message 2 of 6
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Re: Receiving mail for someone else at my address

Are these account-related/official comms? Or just marketing bumph?

If the latter, the effort/reward ratio probably pushes these straight to the recycling bin. We still get some letters relating to the previous residents here, going back just over 10years - some companies (not VM in this case) just don't get the message and it's not worth the effort anymore.

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Salubrius
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Re: Receiving mail for someone else at my address

Hi, marketing bumph goes straight in the recycle bin. This stuff is about a debt dating back to over 6 months before I even viewed the property, by which time it was empty. This is why I'd like to email with proof that my husband and I live here now. Previous residents seem to have run up debts with a lot of companies and normally my council tax bill is proof and the letters stop.

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Tudor
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Message 4 of 6
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Re: Receiving mail for someone else at my address

Just put “Not known at the address” and put them back in the post. NEVER open them, I think you will find it’s illegal.


Tudor
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Salubrius
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Message 5 of 6
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Re: Receiving mail for someone else at my address

Hi, I've been doing that for over a year... How many years do you advise doing it for? Surely it's better to advise companies so they stop wasting money and actually try looking for the person?

MrHalfAsleep
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Re: Receiving mail for someone else at my address

Cross the address out and use big writing, you can also draw a circle round the return address which could be anywhere on the envelope.  Tudor is also correct https://www.legislation.gov.uk/ukpga/2000/26/part/V/crossheading/offences-of-interfering-with-the-ma... 

I've received someone else's mail (royalmail.com)

 







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