forgot password when I want to talk over phone

[21lisiczka]

I have problem with that as well 🫣 I set up that password probably 9 years ago and now cannot do nothing without it 🤨🤨🤨

[Vikki_M]

Hi @21lisiczka

Thank you for your post and welcome to our community.

If you are unsure of the memorable word set up, the team can ask the account holder some alternative security questions.

If these are answered correctly, they can re set the password for you.

Please could you call into the team on 150 from a Virgin line or 0345 454 1111 from any other line,

Please let us know how you get on.